High Touch, High Quality Monitoring and Support from Building System Experts
Monitor and maintain your facilities by remotely troubleshoot and de-escalating issues with FSG’s team of technicians, engineers and SMEs
We adopt and monitor any existing hardware
We make it easy to get started. We can help be your energy management team in as little as 24 hours.
- Automated Logic (ALC)
- HVAC repair
- And more
Our techs see what your employees see.
FSG techs have duplicate builds, so there's no guessing involved.
Our monitoring software works with any system
- All alarms clearly tracked on SLA requirements and priorities
- Thousands of alarms processed and prioritized daily
- Hundreds of calls and work order requests managed weekly
- In most cases we can take on new systems within 1 to 3 days.
FSG’s monitoring service is available for any existing energy management or building automation system.
FSG’s support center is fully-staffed with knowledgeable, U.S.-based technicians available 24/7 for anything you may need.
Prevent truck rolls
Reduce overall response time and costs associated with locating, dispatching and troubleshooting on-site repairs.
Maintain store comfort
De-escalate comfort or safety issues remotely to save emergency service dispatches by allowing them to be scheduled during normal working hours.
Common Issues We Resolve
- Temperature setpoints
- Lighting and HVAC scheduling
- EMS and BAS troubleshooting
- Lighting outages
- HVAC repair
- Weather normalization
Expertise on Staff
- HVAC technicians
- Electrical controls technicians
- EMS and BAS system experts
- Hardware engineers
- Software engineers
Download Free Guide:
How a Remote Monitoring Team Can Make Your Smart Building Work for You
Monitoring thousands of RTUs, keeping track of temperature alarms across different sites, and addressing lighting and signage issues at multiple locations can start to feel overwhelming.