Building System Experts at Your Fingertips

Monitor and maintain your facilities by remotely troubleshoot and de-escalating issues with FSG’s team of technicians, engineers and SMEs

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Average wait time
90 s
time
Average Handle Time
11m 30s

We work with and monitor any existing hardware

  • Mediator
  • BASview
  • Next Rev
  • Automated Logic (ALC)
  • HVAC repair
  • Tridium/Niagara
  • Novar
  • Founten
  • And more
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FSG’s monitoring service is available for any existing energy management or building automation system.

FSG Technician

Anytime, anywhere

FSG’s support center is fully-staffed with knowledgeable, U.S.-based technicians available 24/7 for anything you may need.

store comfort

Prevent truck rolls

Reduce overall response time and costs associated with locating, dispatching and troubleshooting on-site repairs.

FSG service truck

Maintain store comfort

De-escalate comfort or safety issues remotely to save emergency service dispatches by allowing them to be scheduled during normal working hours.

Common Issues We Resolve

  • Temperature setpoints
  • Lighting and HVAC scheduling
  • EMS and BAS troubleshooting
  • Lighting outages
  • HVAC repair
  • Weather normalization

Expertise on Staff

  • HVAC technicians
  • Electrical controls technicians
  • EMS and BAS system experts
  • Hardware engineers
  • Software engineers